Duet Terms of Service

Duet provides an AI-powered marketing workspace, including: the Marketing Brain, a system that captures and applies your organization's knowledge; AI agents and workflows; Digital Twins, which are AI systems built from the licensed expertise of named human experts; Expert Councils; a marketplace of human-in-the-loop operators and agencies ("HITL Providers"); and related integrations and services. You must be at least 18 and using Duet for business purposes.

You own your Customer Content. As between you and Duet, you retain all rights to the content you submit and to your organization's Brain, and you own the outputs generated for you, to the extent we hold any rights in them. You grant us a limited license to host and process Customer Content solely to provide the services, consistent with our Privacy Policy. We do not use your Customer Content to train foundation models or to benefit other customers.

You are responsible for having the rights to the content you submit and for your users' compliance with these Terms.

You understand and agree that: outputs are generated by AI, may be inaccurate, incomplete, or similar to outputs generated for others, and are not professional, legal, or financial advice; a Digital Twin is an AI system informed by an expert's licensed materials and judgment, and its outputs are not statements, endorsements, or advice of the human expert personally; and you are responsible for human review of outputs before use or publication. Duet is designed for humans in the loop; use it that way.

Twins are created under license from their experts, who are compensated through subscription revenue sharing. Twins are available only on Duet. You may not extract, scrape, or systematically record a Twin's outputs to recreate the expert's methodology or to build a competing product, dataset, or model, and you may not represent Twin outputs as the personal statements of the expert. Experts' names and likenesses are used with permission and remain their property.

HITL Providers are independent businesses, not employees or agents of Duet. When you engage one, you and the Provider are contracting with each other for the work, on terms you agree between you, and each engagement's scope, deliverables, and fees are between you and the Provider unless we expressly state that Duet is the service provider (as with Duet Professional Services). Providers you engage may access your workspace as described in the Privacy Policy and are bound by confidentiality. We vet Providers but do not guarantee their work; we will, however, help resolve disputes in good faith.

You will not: use the services to violate law or others' rights; submit content you lack rights to; attempt to access other customers' workspaces or Brains; probe, disable, or circumvent security; use the services to develop or train competing AI models; resell or provide the services to third parties except as intended by team and Provider features; use outputs to mislead, including undisclosed AI-generated endorsements or fake reviews; or use the services to generate unlawful, infringing, or deceptive marketing. We may suspend accounts that put the platform or other customers at risk, with notice where practicable.

Paid plans, Twin subscriptions, and services are billed as described at purchase. Fees are exclusive of taxes. Subscriptions renew until cancelled, and you can cancel renewal at any time, effective at the end of the current term. Except where required by law or expressly stated, fees are non-refundable. We will give at least 30 days' notice of price changes, effective on renewal.

Each of us will protect the other's non-public information with reasonable care, use it only as needed under these Terms, and not disclose it except to those who need it and are bound to protect it, or as required by law with notice where permitted.

We own the Duet platform, software, models we develop, and our marks. Feedback you give us may be used without restriction or obligation. Nothing transfers ownership of Customer Content to us or of the platform to you.

We warrant that we will provide the services with reasonable skill and care. OTHERWISE, THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR ACHIEVE ANY PARTICULAR MARKETING OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, AND EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO A PARTY'S BREACH OF SECTION 8 (CONFIDENTIALITY), YOUR BREACH OF SECTION 6 (ACCEPTABLE USE), INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend and indemnify Duet against third-party claims arising from your Customer Content, your use of outputs, or your breach of these Terms. We will defend and indemnify you against third-party claims that the platform itself (excluding Customer Content and outputs as used by you) infringes their intellectual property, and if such a claim arises we may modify the service, procure rights, or refund prepaid unused fees.

These Terms apply while you use the services. Either party may terminate for material breach uncured after 30 days' notice. Upon termination we will make Customer Content available for export for 30 days, then delete it per the Privacy Policy. Sections that by their nature survive (including Section 2 as to ownership, Sections 8 through 12, and Section 14) survive termination.

These Terms are governed by the laws of the State of Arizona, excluding its conflicts of law rules. Any dispute will be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction. We may update these Terms with notice for material changes, effective on your next use or renewal. Neither party is liable for delays from causes beyond reasonable control. If a provision is unenforceable, the rest stands. These Terms, together with the Privacy Policy and any signed agreements, are the entire agreement.

Contact: scott@letsduet.ai, Duet AI, Inc.